{"xsrfToken":"89c57087e55a7d6fcbf1a03f1b387509c958ca6c_lout","branding":{"id":"1","key":"cyb","name":"CyberCrucible","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c75d20","headerLinkHoverBGColor":"#c75d20","headerBadgeColor":"#c75d20"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"cyb","projectId":10100,"serviceDeskId":1,"name":"CyberCrucible","description":"<p>Welcome! You can raise a request for CyberCrucible using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"3","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[5],"key":""},{"id":"12","name":"Licenses Are Missing/Needed","descriptionHtml":"","callToAction":"Licenses Are Missing/Needed","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[4,7],"key":""},{"id":"18","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[3,8,7],"key":""},{"id":"33","name":"Report a Website Error","descriptionHtml":"","callToAction":"Report a Website Error","introHtml":"<p>Website Error Service Request</p>","icon":10550,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[8,7],"key":""},{"id":"20","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[3,8,4],"key":""},{"id":"35","name":"Report Endpoint Software Installation Error","descriptionHtml":"","callToAction":"Report Endpoint Software Installation Error","introHtml":"<p>The extortion software is not installing.</p>","icon":10550,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4,7],"key":""},{"id":"34","name":"Report Extortion Prevention Endpoint Agent Error","descriptionHtml":"","callToAction":"Report Extortion Prevention Endpoint Agent Error","introHtml":"","icon":10550,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4,7],"key":""},{"id":"22","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[8,7],"key":""},{"id":"9","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[3,5],"key":""},{"id":"26","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"15","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"24","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Common Requests"},{"id":4,"name":"Computers"},{"id":5,"name":"Logins and Accounts"},{"id":7,"name":"Applications"},{"id":8,"name":"Servers and Infrastructure"}],"orderMapping":{"8":[33,18,20,22],"4":[35,34,12,20],"7":[35,34,33,12,18,22],"5":[3,9],"3":[9,18,20]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3bed3f22-be01-385f-b093-585f05b93502","appLinkName":"System Confluence","appLinkUrl":"https://cybercrucible.atlassian.net/wiki","spaceKey":"CYB","spaceName":"CyberCrucible","spaceUrl":"https://cybercrucible.atlassian.net/wiki/spaces/CYB","isServer":false},"labels":[],"projectKey":"CYB","serviceDeskId":1,"kbLinkDomainURLs":["https://support.jira.cybercrucible.com","https://cybercrucible.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CYB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2Q0YWEwMi05N2NiLTQ4MjgtOGI2Ny0yMmQ0MzdlOWQ1NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDU5MjksIm5iZiI6MTczMjIwNDcyOX0.QxaSjucj7mKL0mvPHzhfb9zKDUW9DmtK_WCFF_5KcpA","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"e3d4aa02-97cb-4828-8b67-22d437e9d543","tokenDurationInMins":20}},"kbPage":{"id":4489217,"title":"Agent Visibility in the Web Application","url":"https://support.jira.cybercrucible.com/rest/servicedesk/knowledgebase/latest/articles/view/4489217","space":{"key":"CYB","name":"Cyber Crucible Knowledge Base","id":1048578},"serviceDeskIds":[1],"appLinkId":"3bed3f22-be01-385f-b093-585f05b93502","idInString":"4489217","projects":[{"projectId":10100,"serviceDeskId":1,"portalId":1}]}}