{"xsrfToken":"822e476bc64a208f362c3c9a1a2436a8d4515618_lout","branding":{"id":"1","key":"cyb","name":"CyberCrucible","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c75d20","headerLinkHoverBGColor":"#c75d20","headerBadgeColor":"#c75d20"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cyb","projectId":10100,"serviceDeskId":1,"name":"CyberCrucible","description":"<p>Welcome! You can raise a request for CyberCrucible using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"3","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[5],"key":""},{"id":"12","name":"Licenses Are Missing/Needed","descriptionHtml":"","callToAction":"Licenses Are Missing/Needed","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[4,7],"key":""},{"id":"18","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[3,8,7],"key":""},{"id":"33","name":"Report a Website Error","descriptionHtml":"","callToAction":"Report a Website Error","introHtml":"<p>Website Error Service Request</p>","icon":10550,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[8,7],"key":""},{"id":"20","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[3,8,4],"key":""},{"id":"35","name":"Report Endpoint Software Installation Error","descriptionHtml":"","callToAction":"Report Endpoint Software Installation Error","introHtml":"<p>The extortion software is not installing.</p>","icon":10550,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4,7],"key":""},{"id":"34","name":"Report Extortion Prevention Endpoint Agent Error","descriptionHtml":"","callToAction":"Report Extortion Prevention Endpoint Agent Error","introHtml":"","icon":10550,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4,7],"key":""},{"id":"22","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[8,7],"key":""},{"id":"9","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[3,5],"key":""},{"id":"26","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"15","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"24","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Common Requests"},{"id":4,"name":"Computers"},{"id":5,"name":"Logins and Accounts"},{"id":7,"name":"Applications"},{"id":8,"name":"Servers and Infrastructure"}],"orderMapping":{"8":[33,18,20,22],"4":[35,34,12,20],"7":[35,34,33,12,18,22],"5":[3,9],"3":[9,18,20]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3bed3f22-be01-385f-b093-585f05b93502","appLinkName":"System Confluence","appLinkUrl":"https://cybercrucible.atlassian.net/wiki","spaceKey":"CYB","spaceName":"CyberCrucible","spaceUrl":"https://cybercrucible.atlassian.net/wiki/spaces/CYB","isServer":false},"labels":[],"projectKey":"CYB","serviceDeskId":1,"kbLinkDomainURLs":["https://support.jira.cybercrucible.com","https://cybercrucible.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CYB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2Q0YWEwMi05N2NiLTQ4MjgtOGI2Ny0yMmQ0MzdlOWQ1NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMjAzMTUsIm5iZiI6MTczNTIxOTExNX0.hTvOrW-Jl7yBbiSi-HjmnvpcsIsmNgjHzhoQr-Flu_M","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"e3d4aa02-97cb-4828-8b67-22d437e9d543","tokenDurationInMins":20}},"reqCreate":{"id":18,"projectId":10100,"form":{"name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","intro":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","instructions":"","icon":10521,"iconUrl":"https://support.jira.cybercrucible.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe what happened and how it occurred","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10105","fieldConfigId":"10207","label":"How urgently does this need to be fixed?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10100","label":"Critical","selected":false,"children":[]},{"value":"10101","label":"High","selected":false,"children":[]},{"value":"10102","label":"Medium","selected":false,"children":[]},{"value":"10103","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"How big of an impact is the problem to you or the organization?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/18","calendarParams":{"firstDay":0,"date":"2024-12-26T13:18:35+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3bed3f22-be01-385f-b093-585f05b93502","appLinkName":"System Confluence","appLinkUrl":"https://cybercrucible.atlassian.net/wiki","spaceKey":"CYB","spaceName":"CyberCrucible","spaceUrl":"https://cybercrucible.atlassian.net/wiki/spaces/CYB","isServer":false},"labels":[],"projectKey":"CYB","serviceDeskId":1,"kbLinkDomainURLs":["https://support.jira.cybercrucible.com","https://cybercrucible.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2Q0YWEwMi05N2NiLTQ4MjgtOGI2Ny0yMmQ0MzdlOWQ1NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMjAzMTUsIm5iZiI6MTczNTIxOTExNX0.hTvOrW-Jl7yBbiSi-HjmnvpcsIsmNgjHzhoQr-Flu_M","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"e3d4aa02-97cb-4828-8b67-22d437e9d543","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}