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  2. CyberCrucible

CyberCrucible

Welcome! You can raise a request for CyberCrucible using the options provided.

Servers and Infrastructure

  • Report a Website Error

    Website Error Service Request

  • Report a system problem

    Let us know if something isn't working properly and we'll aim to get it back up and running quickly.

  • Report broken hardware

    Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.

  • Request a change

    For example, upgrade a server (VPN) or an application (Jira).

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